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38LINTEC ANNUAL REPORT 2018THE BASE THAT SUPPORTS GROWTHSocietyThorough Quality ManagementThe LINTEC Group has acquired ISO 9001:2015 certification, the international standard for quality management systems, for 19 sites in Japan and overseas. We are working to further reinforce our quality assurance system by obtaining ISO 9001:2015 for other departments and acquiring integrated certification for related sites. When comparing major quality incidents by year, the fiscal year ended March 31, 2004, is set as 100 in an index of major quality incidents. We reduced the level of the index to 10 in the fiscal year ended March 31, 2018. We construct and implement management systems that enable us to take swift action if a quality incident should occur, collecting information, analyzing causes, and taking steps to prevent recurrence. This framework is in place in Japan and overseas.Efforts toward Business ContinuationThe Group is building a system that enables business operations to continue or restart quickly if struck by a disaster. All the Company’s locations in Japan, subsidiaries TOKYO LINTEC KAKO, INC., and LINTEC SPECIALITY FILMS (TAIWAN), INC., have obtained certifica-tion under ISO 22301:2012, the international standard for business continuity management systems. In relation to these systems, study meetings and drills are held at all sites so that, in the event of a natural disaster or accident that disrupts business operations, we can ensure the safety of our employees and then recommence the supply of products promptly, minimizing impact on our customers and other stakeholders. We also evaluate the business continuity capabilities of suppliers of raw materials that are critical in securing stable supplies of our products. Additionally, we request that these suppliers introduce a business continuity plan and establish a system for implementing it on an organization-wide basis.Fair TransactionsLINTEC has a basic policy for fair and transparent transactions based on the principle of free competition among suppliers, and our procurement activities comply with all relevant laws and regu-lations and social norms. For major suppliers, we require evalua-tions through self-audit check sheets for assessing suppliers with respect to quality, chemical substance management, administra-tion and services, and CSR. We periodically review our purchasing processes while maintaining and strengthening partnerships.Social Contribution ActivitiesRecognizing that it is a member of society and that society and local communities support it, the LINTEC Group returns some of the profits from corporate activities to society through various social contribution activities.LINTEC conducts a range of support activities on an annual basis for people with disabilities living in Itabashi-ku, Tokyo, where the Company’s head office is located. In October 2017, we hosted a jazz concert with the aim of deepening interactions among attendees through music, regardless of whether they did or did not have a disability. An audience of approximately 500 people, comprising people with disabilities living in Itabashi and other local area resi-dents, enjoyed the concert. In May 2018, we held our 12th profes-sional baseball-viewing event, inviting a record 144 people, including people with disabilities and their helpers, to Tokyo Dome. We also organize blood drives and support disaster area restoration efforts.As well as head office activities, LINTEC engages in various social contribution activities rooted in local communities, such as cleaning up around each work site, participating in and supporting local festivals, and conducting plant tours. Overseas, our subsidiar-ies plant trees, give donations to those in need of assistance, and provide volunteers for a range of activities. The LINTEC Group will coexist with society by continuing to engage in social contribution activities as a good corporate citizen.1002040608020042015201420162017201810131214181000(Fiscal year ended March 31)Percentage of Quality Incidents versus FY2004Employees of overseas subsidiaries planting mangrove trees%Concert for members of the local community

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