Providing Value to Customers
Manufacturing in the Lintec Group is based on the company motto "Sincerity and Creativity". Individual employees work on manufacturing with an awareness of quality, the environment and safety. We are taking on new challenges, never satisfied with the status quo, to deliver safer, more reliable products. The Lintec Group continues to address challenges in manufacturing for the future.
Quality Assurance System
The Lintec Group has established a quality assurance system based on ISO 9001*. To operate the quality assurance system more efficiently, we have integrated the systems of each business division into a group-wide QMS. We will continue to improve customer satisfaction on the basis of the quality assurance system.
|Number of sites certified||21||19||16|
|Asia and others||9||9||9|
- *ISO9001: The international standard for quality management systems
- ※Number of certifications obtained decreased in some locations
Quality Incident Prevention and Education
- ※Scope: Lintec Corp., Tokyo Lintec Kako, Inc., Shonan Lintec Kako, Inc., Lintec Customer Service, Inc. and Printec Corp.
The Lintec Group believes that operating a quality management system effectively is necessary to maintain and improve the quality of products and services. To this end, it is important to deepen the understanding of ISO 9001 as an entire group, especially to improve the ability of internal auditors, who are in charge of checking the quality management system.
To develop internal auditors based on such a stance, we formulate and implement annual training plans for three stages: knowledge on ISO 9001, understanding of requirements, and internal audit techniques. All employees are making concerted efforts for quality improvement to meet customer demands.
Ratio of quality accidents
- ※1 Ratio of quality accidents at Lintec Corp., Tokyo Lintec Kako, Inc. and Shonan Lintec Kako, Inc.
- ※2 Ratio to the number recorded in fiscal 2003 as 100%.
Responding to Customer Demands by Taking Various Measures for Quality Management
At the Agatsuma Plant, we take various measures to respond to customers' requests concerning process management. One of such measures is to establish a specialized group for quality management of suppliers, at the stage of accepting raw materials. This has enabled efficient supplier audits, conclusion of purchase specifications, and quality improvement requests. In addition, we prevent outflow of abnormal products and improve the process at various stages by expanding the scope of SPC*. As the number of customers who wish to receive periodic reports on the process data is increasing year by year, we are also responding to such requests.
We will keep in mind the policy of the Agatsuma Plant - "Quality is the Pillar of Business Operation. Let us Step Forward with Customers" - and engage in quality management with sincerity.
- *SPC: SPC stands for Statistical Process Control. It is a method used to detect changes in a process by taking small samples frequently.
Assessment of health and safety impacts
The Lintec Group handles many materials for industrial products, which relate to a large component of its businesses. Being aware that some of the materials we offer contain hazardous chemicals, we work to ensure that such materials will never affect users, specifically by selecting appropriate raw materials in compliance with standards and guidelines based on the RoHS Directive, the Industrial Safety and Health Act, and other regulations, while implementing measures to prevent contamination during manufacturing processes. In fiscal 2018, no noncompliance or violation was reported in relation to our business activities.
Communicating with Customers
Exhibiting at Exhibitions in and Outside Japan
In order to communicate with even more customers, Lintec actively participates in exhibitions held in and outside Japan. In fiscal 2018, Lintec took part in a total of 52 exhibitions and received valuable feedback on its products and technologies.