CSR Report2019
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Quality Assurance SystemThe Lintec Group has established a quality assurance system based on ISO 9001.*1To operate the quality assurance system more ef ciently, we have integrated the systems of each business division into a group-wide QMS.We will continue to improve customer satisfaction on the basis of the quality assurance system.Quality Incident Prevention and EducationThe Lintec Group believes that operating a quality management system effectively is necessary to maintain and improve the quality of products and services. To this end, it is important to deepen the understanding of ISO 9001 as an entire group, especially to improve the ability of internal auditors, who are in charge of checking the quality management system.To develop internal auditors based on such a stance, we formulate and implement annual training plans for three stages: knowledge on ISO 9001, understanding of requirements, and internal audit techniques.All employees are making concerted efforts for quality improvement to meet customer demands.*1 ISO 9001: The international standard for quality management systems*2 SPC: SPC stands for Statistical Process Control. It is a method used to detect changes in a process by taking small samples frequently.*3 FMEA: FMEA stands for Failure Mode and Effects Analysis. It is a method used to realize prevention by predicting in advance failure modes expected in product design or in a process and analyzing their causes and impacts.*4 For VOC, see page 11.*5 For human rights due diligence, see page 11.“We adhere to the fundamentals of ‘manufacturing.’ We shall develop, manufacture, and sell ‘quality,’ ‘environment friendly,’ and ‘safe’ products, and pursue business activities that are trusted by all stakeholders.” While upholding this Quality Policy, the Lintec Group is making efforts for improving the added value of our products and services to meet customer expectations.123Developing business models for local production & consumption in emerging countriesEntering new areasEnsuring product complianceProviding Value to CustomersLintec Group’s thinkingMaterialityPlease visit our website for relevant topics, such as acquisition of ISO 9001 certi cation and assessment of health and safety impacts.10013101214402006080100(%)Notes: 1 Ratio of quality accidents at Lintec Corp., Tokyo Lintec Kako, Inc. and Shonan Lintec Kako, Inc. 2 Ratio to the number recorded in scal 2003 as 100%.2003(FY)201620172015201420189 employees505Total participants in quality education programScope: Lintec Corp., Tokyo Lintec Kako, Inc., Shonan Lintec Kako, Inc., Lintec Customer Service, Inc. and Printec Corp.■ Ratio of quality accidentsResponding to Customer Demands by Taking Various Measures for Quality ManagementAt the Agatsuma Plant, we take various measures to respond to customers’ requests concerning process management. One of such measures is to establish a specialized group for quality management of suppliers, at the stage of accepting raw materials. This has enabled ef cient supplier audits, conclusion of purchase speci cations, and quality improvement requests. In addition, we prevent out ow of abnormal products and improve the process at various stages by expanding the scope of SPC.*2 As the number of customers who wish to receive periodic reports on the process data is increasing year by year, we are also responding to such requests.We will keep in mind the policy of the Agatsuma Plant—“Quality is the Pillar of Business Operation. Let us Step Forward with Customers”—and engage in quality management with sincerity.management. One of such measures is to establish a specialized group for quality management of suppliers, speci cations, and quality improvement requests. In addition, we prevent out ow of abnormal products and Naomi SekiSenior Staff Quality Management Section Quality Assurance DepartmentAgatsuma PlantVoice20

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